Customer Support Manager (*human*)

We - a wonderful team of motivated sproofer:innen - develop, design and distribute software that helps people in companies to sign documents digitally or have them signed by external parties. Our customers love our solution because it is easy to use, fast, legally valid and highly secure! To strengthen our customer support team on site we are looking for a:

Customer Support Manager*(human*) Full-time, Salzburg

What we offer:✌🏼

We are offering a full-time position (38.5 h) in Customer Support Management. Experience is good, the right attitude is even better. We don't measure you by years of professional experience or education. We focus on inspiration, motivation and team spirit.

• Flexible working hours
• Modern, well-equipped workplace (fully ergonomic)
• Subsidy for the Austrian "climate ticket"
• "Wellpass": special conditions for a comprehensive range of sports and fitness activities in Austria
• Daily massages
• Best coffee in the country
• Meal vouchers
• Spontaneous (voluntary) fun trips with the best team
• Home office opportunities
• Comprehensive training on our products and to promote personal development
• Opportunity for professional development and advancement within the company
• Opportunity to help shape a constantly growing company - contribute your ideas and experience

Your responsibilities ✅

• Initial contact with customer inquiries via telephone/ticket system regarding application-specific, technical and commercial issues.
• Direct handling of application-specific and commercial issues.
• Bug reporting and recording of tickets for customer inquiries.
• Escalation of technical issues regarding API or issues that cannot be resolved ad hoc.
• Monitoring the adequate and timely response to customer inquiries.
• Continuous improvement of the processing of incoming support requests.
• Independent prioritization of any tasks as part of the CSM team.
• Testing new features.

Your skills💪

• Excellent German (>C2) & English language skills.
• Digital affinity and enjoy working with digital tools.
• Helpfulness, empathy and exceptional communication skills.

Estimated salary 💰

Of course, the actual salary depends on experience, qualifications and the salary level customary in the industry. The legally prescribed minimum salary under the collective agreement is EUR 2276 gross per month.

Write to us at ✉️

Just send an email to: jobs@sproof.io We want to get to know each other, introduce ourselves and avoid complicated application processes. If you're interested, just drop us a line and we can meet online or on site (☕️).